Privacy Policy

Introduction

TurboAnalyst S.L. ("we," "our," or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website turboanalyst.pro or use our financial analysis services.

Data Controller Information

The data controller for your personal information is TurboAnalyst S.L., a company registered in Spain with registration number B81326495. Our registered office is located at Calle del Sol 45, 41205 Seville, Andalusia, Spain.

Data We Collect

The data we collect includes personal information that you voluntarily provide to us, as well as information automatically collected through your use of our website. Specifically, we may collect the following types of personal data:

• Contact Information: Name, email address, phone number, and postal address
• Financial Information: Details about your financial situation, loan requirements, and credit preferences (only as necessary for analysis)
• Technical Information: IP address, browser type, operating system, and website usage data
• Communication Data: Records of correspondence and interactions with our team
• Marketing Preferences: Your preferences regarding marketing communications

How We Use Your Information

We use your personal data for specific purposes and only when we have a legal basis to do so. How we use your information depends on the services you request and your relationship with us:

• Service Delivery: To provide financial analysis services, process your requests, and deliver reports
• Communication: To respond to enquiries, provide customer support, and send service-related notifications
• Legal Compliance: To comply with applicable laws, regulations, and legal obligations
• Business Operations: To improve our services, conduct business analysis, and maintain records
• Marketing: To send promotional materials and service updates (only with your consent)
• Website Functionality: To ensure our website operates correctly and provide personalised experiences

Legal Basis for Processing

Under the General Data Protection Regulation (GDPR), we process your personal data based on the following legal grounds:

• Contractual Necessity: Processing necessary to perform our services or enter into a contract with you
• Legitimate Interests: Processing necessary for our legitimate business interests, such as improving services
• Consent: Where you have given clear consent for specific processing activities
• Legal Obligation: Processing required to comply with legal or regulatory requirements

Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner. For detailed information about the cookies we use, please refer to our Cookie Policy.

Data Sharing and Disclosure

We do not sell your personal data to third parties. However, we may share your information in the following circumstances:

• Service Providers: With trusted third-party service providers who assist in delivering our services
• Legal Requirements: When required by law, regulation, or legal process
• Business Transfers: In connection with any merger, acquisition, or sale of company assets
• Consent: When you have provided explicit consent for specific sharing purposes

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations, and resolve disputes. Generally, we retain client data for up to 7 years after the completion of services, in accordance with financial services regulations. Marketing data is retained until you withdraw consent or for 3 years from your last interaction with us, whichever is sooner.

Your Rights

Under GDPR and applicable data protection laws, you have the following rights regarding your personal data:

• Right of Access: Request copies of your personal data
• Right to Rectification: Request correction of inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data in certain circumstances
• Right to Restrict Processing: Request limitation of how we process your data
• Right to Data Portability: Request transfer of your data to another organisation
• Right to Object: Object to certain types of processing, including direct marketing
• Right to Withdraw Consent: Withdraw consent for processing based on consent

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Our security measures include encryption, access controls, regular security assessments, and staff training on data protection principles.

International Data Transfers

As we operate within the European Union, your data is primarily processed within the EU/EEA. If we need to transfer data outside the EU/EEA, we ensure appropriate safeguards are in place, such as adequacy decisions or standard contractual clauses approved by the European Commission.

Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal data from children under 18. If we become aware that we have collected personal data from a child under 18, we will take steps to delete such information promptly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website and updating the "last updated" date. We encourage you to review this policy periodically.

Contact Information

If you have questions about this Privacy Policy, wish to exercise your rights, or need to contact us about your personal data, please reach out to us:

Supervisory Authority

If you believe we have not adequately addressed your concerns, you have the right to lodge a complaint with the Spanish Data Protection Authority (Agencia Española de Protección de Datos - AEPD) or your local supervisory authority if you are located in another EU member state.